Terms and Conditions

Below you can find our Terms and Conditions for the use of the website of Sen Natural (“us”, “we”, “our”). You should read them carefully before accessing and using our website or purchasing our products. If you have any questions regarding these terms or any inquiries, please message us via our Contact Form.

With any action performed on our site, you agree to bound to these Terms including our FAQ. We remain the right to update, change or replace the stated terms and conditions. Terms applying to any orders are the terms that apply at the time of the order.

If you do not agree with this Terms, our Privacy Policy or any changes, please immediately discontinue using this webpage. Therefore, it is your responsibility to regularly check the terms and conditions, our FAQ, rules and any other policies regarding any changes, which you will automatically accept with any interaction with our website.

GENERAL CONDITIONS

We do have the right to refuse our service to any person, any time.
You understand and agree that the information you share with us, except your credit card information, might be transferred unencrypted involving transmission over various networks. Credit card information is always kept encrypted.

INTELLECTUAL PROPERTY

You may use the Sites only in the manner permitted by these Terms and Conditions. All intellectual property rights (including, without limitation, copyright, trademarks, patents, design rights and all other forms of IP rights existing) in this site are owned by Sen Natural.

To electronically copy and to print the Terms or content of the sites purely for personal use and with the purpose of placing an order with us, is permitted. Any other than stated above, including the modification, distribution, re-publishment, transmission, without the prior written permission, is prohibited.

ELIGIBILITY

In order to be able to make any purchases through our website, you must be over eighteen (18) years old and be legally eligible to enter binding contracts If your age is below eighteen (18), you might only conduct a purchase with an involvement of a parent or guardian. If this does not apply, you must immediately stop using this website. Furthermore, you will be required to provide us with your correct personal details, including your name, postal address, email address and/or other contact details as indicated. If you do not provide the information we need, we cannot process your order.

The provided personal details will be processed in accordance with our Privacy Policy.

With any interaction on our website, you agree to use it with good faith and not to for any illegal purposes or actions being in violation on any applicable laws. You should not attempt to gain unauthorized access, interfere or disrupt any computer systems or networks in relation to our sites or interactive services.

PRODUCT INFORMATION

Presented material and information are intended for personal educational and informational use only. The statements about the products made have not been assessed or evaluated by the Health Sciences Authority of Singapore (HSA) or any other regulator. The results reported might vary between individuals.

Although we try to accurately present the colors of our products, the color you see depends on your display monitor or screen and might not accurately represent the actual color of our products. In any event, that the product you receive is faulty or incorrect, the Terms and Conditions Returns, Exchanges and Refunds apply.

All products shall be used in strict accordance with their instructions, precautions, and guidelines. You are responsible to always check the ingredients in order to avoid any possible allergic reactions. Will, however, occur an allergic reaction, we do not take over any responsibilities. The use of our site does not serve as a substitute for professional medical advice. We provide solely an online store with the focus on beauty products.

CONTRACT FORMALISATION

After an order from your side, a contract only exists after it has been accepted by us and you received the shipping confirmation email from us. Whether or not a deduction of funds from your accounts have been conducted, is irrespective. If however, your offer is not accepted by us or we are unable to proceed with the order, already transferred funds will be refunded via the payment method you used before.

If you want to purchase a presented product, you have to follow our online shopping procedure and provide us with the required details. Then you will receive a confirmation email, which will act as an acknowledgment of your order and does not mean that it has been accepted. A contract between you and Sen Natural will only be formed when you receive a shipping confirmation. The contract only relates to those items, that are stated in the shipping confirmation. We have the right to supply and deliver any other products, which may have been part of your order, separately.

Any typographical, clerical or other error or omission in any acceptance, invoice or other documents on our part shall be subject to correction without any liability on our part.

PRICE AND PAYMENT

Prices presented on this website are in Singapore Dollars (SGD). Tax and any applicable fees or delivery fees will be included later in the order checkout. Prices or shipping are subject to change effective immediately upon posting of such price changes to the website or other forms of notification.

The presented prices are binding at all times, except in the case of an obvious error. We make every effort to keep the prices correct, but errors may occur. If we discover an error in the price after you have ordered, we will contact you as soon as possible and you have the option to confirm the order at the correct price. If we are unable to contact you, the order may be canceled and already paid money will be refunded in full via the original payment method you used.

DELIVERY

We deliver the presented products within Singapore only. Depending on the availability of the products you have ordered, we will deliver the product according to the stated date in the shipping confirmation or, if it is not specified, in the estimated time frame when selecting the delivery method. With unforeseen circumstances, delays in the delivery are possible. If we are not able to comply with the delivery date, we shall inform you and give you the option to continue the purchase with a new delivery date. Please take in mind that our couriers do not deliver on Saturdays, Sundays or bank holidays.

If the courier is not able to deliver the product, you do not accept the delivery or you do not collect the product from the courier, you might be charged with a fee or the product will not be available for delivery anymore.

Our products are delivered in standard packaging and not made bespoke to fit any particular requirements that you may have.

RETURNS, EXCHANGES AND REFUNDS

If you are not completely satisfied with the purchased product, you may return it within fourteen (14) days of receipt. The product shall be unused and in very good condition, product tags shall not be tampered with and the product shall be in its original packaging, if applicable. If the product is sent to us not in the same condition as you received it, we reserve the right to not accept returns and send the product back to you.

The product, packed in appropriate mailing packaging, shall be sent to: Christal Time Building, 16 Tannery Lane, #02-00, Singapore 347778. 

After receiving your product, and a reasonable processing time, we refund the payment with your preferred method. You can choose between a refund via gift card or your original credit card

TITLE AND RISK

At the time of delivery, any risk or damage is transferred to you, or if you have wrongfully fail to take delivery of the products. The property of the product shall not be transferred to you until we have received the full amount in cash or cleared the outstanding funds in full. Until such time, when the title passes to you, we can demand you to deliver the product to us. In any case of non-compliance, we reserve the right to take legal actions against you, and keep the right to claim all costs related to the recovery.

YOUR USE OF CONTENT ON THE SITES

Sen Natural is not liable for any statements, representations, or content provided by its users in any public forum and social sites. Any content that is displayed, is for entertainment and informational purposes only. Content, that is posted via social sites or similar, is not controlled by us. We cannot guarantee the accuracy, integrity or quality of such content.

You may access this content and any other content on the Sites only as permitted under these Terms and the Privacy Policy and you agree to not engage in the use, copying or distribution of any of the Content other than as expressly provided herewith. With this, you agree not to circumvent, disable or otherwise interfere with security-related features of the Site or features that prevent or restrict the use of any Content or enforce limitations on use of the Site or the Content. You may not disrupt the sites, servers or networks connected, or disobey any requirements, procedures or regulations of networking connected.

YOUR ACCOUNT

For a more convenient purchase experience, you can create an account on our website. When setting up the account, you agree that only accurate and true information will be submitted. You are responsible to ensure your account details, including your password, remain confidential, current, complete and accurate. You are responsible for all activities that occur under your account. If you become aware that the confidentiality of your account has been compromised, you shall notify us immediately and update your personal data.

You have the possibility to store your credit card information within your account, for easier access for future sales. The collection and handling of this information is governed by our Privacy Policy.

We remain the right to suspend or terminate your account without prior notice for any reason, including if these Terms and Conditions are violated.

VOUCHER

For certain occasions and promotional purposes, we are offering vouchers, either with a percentage or monetary discount, to our customers. Each voucher has an individual code, which can be used only once. After the code was entered and processed, it becomes invalid. For each purchase, only one voucher can be used. The value of the voucher will be deducted of the product price, before adding tax, delivery and other applicable fees, right after the code was entered. It cannot be paid out in monetary terms and can only be used during an ordering process. 
We remain the right to change, modify or discontinue the voucher promotions any time, either on a permanent or temporary basis. We also remain the right to reject any purchase with a voucher without stating any reasons.

REFERRAL PROGRAM

For information about the referral program, please click on Terms and Conditions Referral Program.

THIRD PARTY CONTENT AND THIRD PARTY WEBSITES

The website might contain content of third parties, including links to other third-party websites or social sites, as a service of information provision. This content is not monitored, approved or controlled and the included content on our website does not imply any association or relationship between us and such third party.

We do not guarantee, endorse and are not responsible for the accuracy and completeness of any third-party content or websites. The risk of usage of third party websites lies at you as the user. We are also not responsible or liable for the content, advertising, products, and materials. With this Terms, you also agree that we are not responsible, directly or indirectly, for damage or loss caused using the third-party website or goods and services.

RESERVATION OF RIGHTS

We have the right to change, modify or discontinue this website any time, either on a permanent or temporary basis. All provisions of these Terms, that expressly survive termination (disclaimers and limitations of liability, all disclaimers of representations, warranties and conditions and all statements recognizing intellectual property rights), shall survive such termination.

We might access, preserve and disclose your account information, also if required by law or in a good faith belief, that such is necessary to comply with legal process, enforce our Terms, respond to claims and requests, verify your personal and payment data and to protect our property, rights and the personal safety of our employees as well as the users in public.

DISCLAIMER AND LIMITATION OF LIABILITY

We do not offer any representation or warranty regarding the accuracy, timeliness, adequacy, commercial value or completeness of all data and/ or information contained in the websites, the security of any information transmitted by you or through you, that the site will be uninterrupted, secure or free of errors and that it will be free from any computer virus, worms or other that can destruct or corrupt computers or files.

To the extent permitted by law, we will not be liable for any damages arising out of or with the use of the site. This is a comprehensive limitation of liability that applies to all damages of any kind, including but not limited to direct, indirect, incidental, punitive or consequential damages, loss of data, income or profits, loss of or damage to property and claims of third parties.

We will not be responsible for any claim that is arising from the incorrect or improper use of any product offered on this site, including use that does not comply with the product instruction or that would be otherwise unexpected or unreasonable.

INDEMNIFICATION

You agree to defend, indemnify and harmless us, from all claims, demands, losses, liabilities, costs, expenses, obligations and damages of every kind, including reasonable legal fees from using and access our site, your violation with these terms, a breach of your representation and warranties and your violation of any law. This indemnification obligation will survive the termination of these Terms and your use of the Sites.

FORCE MAJEURE

We will not be liable for any non-compliance or delay in compliance with the obligations we assume under a contract when caused by events beyond our reasonable control, including, amongst others:

  1. strike, lockout or other forms of protest;
  2. civil unrest, revolt, invasion, terrorist attack or terrorist threat, war (declared or not) or threat or preparation for war;
  3. fire, explosion, storm, flood, earthquake, collapse, epidemic or any other natural disaster;
  4. inability to use trains, ships, aircraft, motorized transport, logistics delivery or other means of transport, public or private;
  5. inability to use public or private telecommunications systems;
  6. acts, decrees, legislation, regulations or restrictions of any government or public authority; or
  7. failure or accident in maritime or river transport, postal transport or other types of transport.

If Force Majeure events last for more than one week, either you or we terminate the contract or might need an extension of the period to fulfill the obligations.

INQUIRIES

Any enquiries you have must be sent via our contact form or via our Contact Form. We will send you a response via email within a reasonable time-frame.

PRIVACY

By submitting your email address you agree that we and our third-party service provider may use your email address to contact you regarding your account, for administrative purposes and for any other purpose permitted or required by law. Further detail about how we manage your personal information can be found in our Privacy Policy.

WAIVER

A failure of Sen Natural to enforce these Terms and Conditions, does not lead to a waiver of these Terms and shall not affect the right to enforce them later on. In any situation where you breach our Terms, we would still be entitled to our rights and do seek remedies.

SEVERABILITY

These Terms should be served or modified to the extent necessary if any clause or provision becomes illegal, invalid or unenforceable in any respect. If that is not possible, the relevant clause should be deemed deleted. The legality, validity, and enforceability of our other Terms shall not be affected or impaired by such modifications. They shall be continued in force as if the illegal, invalid or unenforceable clause was severed from these Terms.

ENTIRE AGREEMENT

These Terms and our Privacy Policy, read with the contract constitutes the entire agreement between us and you, and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and undertakings between you and us, whether written or oral, relating to this subject matter.

RIGHTS OF THIRD PARTIES

A person or entity who is not a party to these Terms shall have no right under the Singapore Contracts Act (Rights of Third Parties) or any similar legislation in any jurisdiction to enforce any of these Terms.

FRAUD PROTECTION PROGRAM

To protect our customers and employees, we screen all of our orders for fraud or other types of unauthorized or illegal activities, as part of our processing procedures. If suspicion occurs, we remain the right to contact you via email or phone, refuse to process or may reject your order. We also remain the right to cancel any accounts and refuse to ship to certain addresses, which are suspected to be related to fraud, unauthorized or illegal activities.

If these Terms are violated, we reserve the right to conduct transaction verification processes, decline or cancel your order, reduce the quantity and/ or terminate your account without prior notice.

GOVERNING LAW

These Terms and Conditions, and any dispute or claim (including non-contractual disputes or claims) arising out of or connected to them shall be governed and construed in accordance with the law of the Republic of Singapore. You agree that the courts of Singapore shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or connected to them.